Latvenergo AS is committed to ensuring the accessibility of its website energetikasmantojums.lv in accordance with Cabinet of Ministers Regulations No. 445 of 14 July 2020, “Procedures by which institutions publish information on the internet” (hereinafter – Regulations No. 445).

This accessibility statement applies to the website energetikasmantojums.lv.

A simplified accessibility assessment has been carried out for the website in accordance with the guidelines prepared by the Ministry of Environmental Protection and Regional Development (VARAM) on the accessibility requirements for the digital environment (WCAG 2.1 AA), as well as the "Guidelines for assessing the impact of compliance with accessibility requirements for institutional websites and for substantiating disproportionate burden".

Accessibility evaluation document

The accessibility of this website has been assessed in the document titled "Energy Heritage of the Elektrum Energy Museum" (in Latvian). This website was last reviewed on 20 October 2025.

Accessibility alternatives

If you require access to content that is currently not accessible, please contact the Elektrum Customer Service Centre by calling 8400 or by writing to klientu.serviss@elektrum.lv.

Feedback and contact information

We continuously strive to improve the accessibility of the energy heritage of the Elektrum Energy Museum website – energetikasmantojums.lv. If you encounter any accessibility issues, notice deficiencies, or wish to receive inaccessible content in an alternative format, please contact us using your preferred method:

• Telephone: 8400
• E-mail: klientu.serviss@elektrum.lv

We will review your request and provide a response.

Submitting complaints

The Marketing Department is responsible for ensuring the accessibility of this website within our organization.
If we have not adequately responded to your request or complaint regarding the accessibility of website content, you have the right to submit a complaint to the Ombudsman of the Republic of Latvia:

Address: 25 Baznīcas Street, Riga, LV-1010

Telephone: +371 67686768

E-mail: tiesibsargs@tiesibsargs.lv

Website: tiesibsargs.lv